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New customers can join BDV FAMILY by creating an account. Once activated, your spend will count toward unlocking the next tier.

Loyalty Points are earned with every purchase, including Auto-replenish orders.

Loyalty Points are valid for 12 months from the purchase date and are redeemed in order of oldest to newest. Expired points will be removed from your account, but you will receive email reminders before they expire.

Tier status is based on your total spend on bydrvali.com over a 12-month period.

Spend £2,000 to move from Hero to Superstar.

Spend £5,000 to move from Superstar to Supernova.

You can move up multiple tiers within a year. Spending Loyalty Points does not affect your tier status or progress. After 12 months, your tier is reevaluated based on your spend during that period. If you have not met the required spend, your tier will adjust accordingly.

BDV FAMILY benefits are our way of rewarding your loyalty. You can view your exclusive rewards and perks within your account dashboard.

Yes, as a BDV FAMILY member, you are eligible for a birthday gift. On your birthday, if subscribed to marketing emails, you will receive an email with details and instructions to redeem your gift.

Your Loyalty Points balance is displayed in the "Loyalty Points" section of your account on bydrvali.com. You will also receive regular email updates to help you stay informed.

When you refer a friend, both of you receive 20% discounts.

Sign in to bydrvali.com, go to your account dashboard, and navigate to the "Refer a Friend" section. Submit your friend's details using the online form.

Your friend will receive an email with a special offer for their first purchase. Once they make a purchase, you will receive a discount code to use on your next order.