All products are tested in certified independent laboratories. We conduct thorough stability, compatibility, and quality assurance tests in accordance with cosmetic regulatory standards.

We advise consulting with your healthcare provider before using active skincare products during pregnancy or nursing. Some ingredients may not be suitable during these periods.

Yes, expiry dates are clearly marked on all packaging. For best results, we recommend using your product within 12 months of opening.

Store products in a cool, dry place away from direct sunlight and heat. Always ensure caps and containers are securely closed when not in use.

Yes, our products are safe for use on the face, neck, décolletage, back, arms, and legs. Always follow individual product usage guidance.

Superstar Gamechanger should be used in the evening only, due to the presence of retinol which may increase sun sensitivity. Begin with 2–3 nights per week, increasing as your skin builds tolerance.

Superstar Gamechanger contains 0.3% pure retinol combined with 1% Bakuchiol and Palmitoyl Tetrapeptide, synergistically enhanced by our patented BAC12®.

Yes, they can be used together following your prescribed protocol. Use Hero Concentrate morning and evening; Superstar Gamechanger at night. Begin with 2–3 nights per week and build tolerance.

We do not recommend combining Superstar Gamechanger with other retinol serums or exfoliating acid-based products, as this may lead to skin barrier compromise or unwanted sensitivity.

Superstar Gamechanger delivers a clinical dose of medical-grade retinol, potentiated by our patented BAC12® complex, designed to regenerate skin from within. It does not require layering with additional retinoids.

Instead, for a complete protocol, we advise pairing with Hero Concentrate Brightening, which targets pigmentation, inflammation, and uneven tone - supporting the regenerative action of Superstar Gamechanger without overstimulating the skin.

To achieve The Perfect Canvas, we advise using only BDV adaptive skincare and following your personalised protocol.

Limit your routine to no more than two active products at a time to avoid overstimulation and ensure optimal skin performance.

Absolutely. Adaptive Skincare powered by BAC12® is formulated to address skin concerns from your 20s through your 70s. Whether you're dealing with texture, laxity, pigmentation, or sensitivity, the routine adapts to you.

Yes. Retinol in Superstar Gamechanger increases sun sensitivity. Use SPF 30 or higher daily.

Unlike microcurrent, LED or laser devices that only reach the skin or fat layer, Cutis penetrates to all anatomical planes—including bone. It offers 5 protocols: De-Puffing, Radiance, Lifting, Tension Relief, and Micro-Contouring.

Absolutely. Cutis is German-engineered for performance and safety. Made with medical-grade silicone and featuring dual motors with customised Trans-Anatomical Oscillations®, it provides a safe, effective, and non-invasive micro-contouring experience. Suitable for sensitive skin, Cutis is also non-allergenic and free from harsh materials.

While Cutis improves circulation, tone, and radiance, it's primarily designed to sculpt, lift, and remodel bone structure. For targeted concerns like blemishes, pigmentation, or acne marks, we recommend pairing Cutis with our Superstar Gamechanger or Hero Concentrate Brightening—designed to treat the skin at a cellular level.

Cutis is designed for men and women aged 20-70. The protocols are versatile and cater to various skin concerns, making it suitable for different skin types within the specified age range.

The effects of Cutis are noticeable immediately after use, and users can observe continual improvement over time with consistent use. Through regular use, Cutis facilitates tissue remodelling and muscle memory formation, leading to long-term and sustained results.

Cutis is designed to be effective on its own, delivering results without the need for additional creams. The patented technology ensures that the T-A Oscillations penetrate fully to the current anatomical layer with the correct sonic wave pattern, eliminating the need for supplementary products.

Cutis offers an alternative for at-home micro-contouring, especially for individuals hesitant about in-clinic treatments involving injectables. With comparable results to in-clinic procedures and a one-time purchase price, Cutis eliminates the need for multiple sessions, making it a cost-effective solution. The added benefit of no needles, pain, or downtime makes it an attractive choice for those seeking non-invasive micro-contouring with the comfort and convenience of home use.

The two anchors serve the purpose of facilitating the movement of the Cutis device across various facial areas, including the jaw, lips, and cheeks and more. Users can position the targeted area either between the anchors or opt to use one anchor for precise movement across smaller areas.

Yes. Start with 5–10 minutes, 2–3 times a week, and increase to daily use as your routine allows. Like training in the gym, consistent use builds muscle memory and delivers more sculpted, long-lasting results over time.

On the product page select Auto-Replenishment Option, choose your desired frequency, add the item to your bag, and proceed to checkout.

Simply choose the Auto-Replenishment option on the product page, set your preferred schedule, and orders will be shipped automatically.

You will receive an email before each dispatch, allowing you to update your delivery address, pause your order, or make changes. Subscribers benefit from 20% off every order and earn loyalty points redeemable on bydrvali.com. A minimum commitment of three cycles is required to join.

Please contact our customer support team at [email protected] to initiate a return.

Yes, after completing the minimum three-cycle commitment, you can skip upcoming orders. Skipping an order will delay it by the same interval as your chosen delivery schedule. For example, if you're on a 4-week schedule, skipping an order will push it back by another 4 weeks from its original dispatch date.

You are in control and can adjust your subscription anytime.

Recommend the Gold Standard Frequency for optimal results:

Superstar Game Changer: Every evening (2 pumps), delivery every 7–8 weeks.

Hero Concentrate Brightening: Twice daily (1 pump), delivery every 7–8 weeks).

Following this schedule ensures consistent use and the best results for The Perfect Canvas.

No, treatments are not performed on the same day as the 360 Consultation. Following your consultation, we provide a personalised 360 Treatment Protocol, which includes recommendations from our Skin Lab, Face Lab, Hair Lab, Body Lab, and Wellness Lab, allowing you time to make an informed decision.

Visit the BDV Concierge section, fill out the form, and our team will contact you to confirm your booking.

The BDV 360 Experiential Centre uses an integrated approach across five key labs—Skin, Face, Hair, Body, and Wellness—to design a 360 Personalised Protocol to make you Look Like A Superstar and Perform Like A Legend.

The need for downtime depends on the treatment. For example, treatments like the Illuminator Facial have no downtime, while others may require a recovery period. Full details will be shared during your consultation to ensure you are fully informed.

Yes, with at least 48 hours' notice. Contact us via the BDV Concierge section or email [email protected].

Yes, you can book a consultation or treatment with Dr. Vali herself. Please note that her consultation fee is £500 and is non-redeemable.

New customers can join BDV FAMILY by creating an account. Once activated, your spend will count toward unlocking the next tier.

Loyalty Points are earned with every purchase, including Auto-replenish orders.

At checkout, use the slider or manual input to select how many points you would like to apply. Your discount will update in real time.

Loyalty Points are valid for 12 months from the purchase date and are redeemed in order of oldest to newest. Expired points will be removed from your account, but you will receive email reminders before they expire.

Tier status is based on your total spend on bydrvali.com over a 12-month period.

Spend £2,000 to move from Hero to Superstar.

Spend £5,000 to move from Superstar to Supernova.

You can move up multiple tiers within a year. Spending Loyalty Points does not affect your tier status or progress. After 12 months, your tier is reevaluated based on your spend during that period. If you have not met the required spend, your tier will adjust accordingly.

BDV FAMILY benefits are our way of rewarding your loyalty. You can view your exclusive rewards and perks within your account dashboard.

Yes, as a BDV FAMILY member, you are eligible for a birthday gift. On your birthday, if subscribed to marketing emails, you will receive an email with details and instructions to redeem your gift.

Your Loyalty Points balance is displayed in the "Loyalty Points" section of your account on bydrvali.com. You will also receive regular email updates to help you stay informed.

Yes! You can use loyalty points together with a promo or referral code, unless otherwise stated during exclusive campaigns.

When you refer a friend, both of you receive 20% discounts.

Sign in to bydrvali.com, go to your account dashboard, and navigate to the ""Refer a Friend"" section. Submit your friend's details using the online form.

Your friend will receive an email with a special offer for their first purchase. Once they make a purchase, you will receive a discount code to use on your next order.

We are happy to offer PayPal, and GooglePay & ApplePay for express checkouts. Additionally, we support VISA, MasterCard, AMEX. Payments via Klarna are also available for eligible customers.

Not currently, please shop directly on our website.

We take your security very seriously. Our website uses industry-standard security measures, including encryption and PCI compliance, to protect your credit card information. You can also verify this by looking for the 'https' in the URL and a padlock icon, indicating a secure connection. We do not store your full credit card details after processing your order, and we only ask for the necessary information to complete the transaction.

You can apply for any discount at checkout in the 'Coupon Code' section.

No. Discount codes are limited to one per purchase.

Please contact us if you wish to cancel your order. We will do our best for any orders that have not already been processed. Please note we cannot cancel any orders that have been shipped.

All international orders will be shipped from the UK.

Orders shipped using our delivery partners, are delivered Monday to Friday. On the day of delivery, a nominated time-slot will be sent to you via email as an approximate window but this is not guaranteed.

Orders are shipped using our trusted delivery partners and dispatched Monday to Friday (excluding UK public holidays). Once your order has been dispatched, you will receive a delivery confirmation email with tracking details.

On the day of delivery, our courier will issue an estimated time slot via email. This is an approximate window and cannot be guaranteed. Please ensure someone is available to receive the parcel, as signature may be required for select deliveries.

In most cases, you can choose with our delivery partners to not sign for your order. If you choose this option and no signature is collected, either leaving in a safe place or with a neighbor, you agree to our terms and conditions and confirm that we can leave your package(s) outside the premises at the shipping address provided by you or with a neighbor without obtaining a signature for proof of delivery and take full responsibility for any loss or damage that may occur.

If you believe a product or order was delivered damaged or faulty or has developed a fault, you should inform our Customer Care team at [email protected] as soon as possible, giving your name, order number and any videos/images for reference.

We cover all of your Customs & Duties charges.

Our returns policy applies exclusively to purchases made directly through bydrvali.com. If you purchased your product via a retail partner or third-party seller, please contact them directly regarding their own return policies.

You may request a refund or exchange within 28 days of receiving your order, provided the following conditions are met:

• Products are unused and in original condition
• Packaging and hygiene seals are fully intact
• Devices must be returned with chargers, travel cases, and manuals
• Return requests must be pre-approved in writing by our Customer Support team

To initiate your return, please email [email protected] with your order number and reason for return. Returns that do not meet the above conditions will not be accepted. Please note all return costs will be covered by the customer directly and not the brand. It is encouraged to use a tracked returns service for the return, and to share this information with the By Dr Vali team. By Dr Vali are not responsible for any returns and will not refund orders without a proof of receipt should the return not arrive at the designated warehouse.

Email [email protected] with your order number and a brief description of why you'd like to return your item. All returns must be pre-approved before dispatch.

Please ensure:

• Items are securely packaged
• Return postage is tracked
• You retain proof of delivery

We are not liable for lost or damaged returns and cannot issue refunds without receipt confirmation.

Return shipping is the responsibility of the customer. We strongly advise using a tracked courier service, as By Dr. Vali cannot offer refunds for items lost or undelivered in transit.

Once your return has been processed and approved, we will notify you by email. Refunds can take up to 14 working days to appear on your original payment method, depending on your payment provider.

All BDV devices include a 12-month warranty against manufacturer defects.

To report a fault:

• Contact [email protected] with proof of purchase and a description of the issue.
• Complete our Fault Assessment Form (provided upon request).
• Return the item using the tracked shipping label supplied.

Our technical team will assess the device and aim to resolve your case within 28 days.

Our warranty covers manufacturer defects for 12 months from the date of purchase. It does not cover:

• Accidental damage or misuse, improper storage, or water exposure
• Cosmetic scuffs, light marks, or general wear and tear Unauthorised modifications or repairs

The warranty is valid only for the original purchaser and is non-transferable.

We aim to resolve all return or fault claims within 28 days of receiving your completed form and item.

Please allow up to 5 working days for refund processing once the return is approved. Some providers may take longer depending on your bank.

No. We do not accept returns on used items. To be eligible for a refund or exchange, your product must be unused, with all packaging and hygiene seals fully intact.

Please contact [email protected]

Please contact [email protected]