These Terms and Conditions ("Terms") govern your use of www.bydrvali.com ("Website"), operated by INAYATBDV LTD ("By Dr. Vali", "we", "us", "our"), registered in England (Company No. 12276665) at Sati Room, 71-75 Shelton Street, London, England, WC2H 9JQ. By using our Website, you agree to these Terms.

When purchasing through our Website, you enter into a contract with INAYATBDV LTD. Products displayed constitute an invitation to treat, and your order represents an offer to purchase. Please note that placing items in your shopping basket does not reserve them, and they may be purchased by other customers.

We will send an order acknowledgment email containing your order number and details, but this does not constitute acceptance of your order. The contract between us forms only when we send you a dispatch confirmation email. We maintain the right to decline any order at our discretion without liability.

3.1 Account Information

You warrant that all information provided during account registration is true, accurate, current, and complete. You must notify us immediately of any changes to your registration information. We reserve the right to modify registration requirements at any time.

3.2 Website Access

We may change, withdraw, or suspend website access (in whole or part, permanently or temporarily) with or without notice and with no liability to you. These Terms do not affect your statutory rights.

3.3 Third-Party Links

Our website may contain links to external websites or resources. We have no control over external content and accept no responsibility for third-party content.

3.4 User Content

Any material you upload to our website or send to us (including via social media) is considered non-confidential and non-proprietary. We may use, copy, or distribute such content for any purpose.

All prices displayed in GBP include VAT but exclude delivery costs. Prices are subject to variation without prior notice. We honor all displayed prices except in cases of obvious error. We accept payment via major credit/debit cards (Visa, MasterCard, American Express) and digital payment methods (Apple Pay, Google Pay).

Payment processing uses industry-standard encryption and security measures. For saved cards, CVV verification is always required at checkout. You must be authorized to use any payment method, and we conduct validation checks through card issuers.

5.1 Appointments

Please arrive 15 minutes prior to your scheduled appointment time. Cancellations or rescheduling requests require 48 hours' notice before your treatment time to avoid full deposit charges.

5.2 Service Availability

All treatments and services are subject to availability. Prices stated on our website remain valid while services are available or as otherwise indicated.

5.3 Courses of Treatment

Full payment required at first treatment

Valid for 12 months from first treatment date

Treatments not taken within 12 months will be forfeited

Non-refundable and non-transferable except in extenuating circumstances

All offers and promotions are subject to availability and cannot be combined with other discounts or promotions.

Valid for 6 months from purchase date unless otherwise specified. Non-transferable. Cannot be redeemed for cash. Cannot be used with other offers or promotions.

We handle all complaints fairly, confidentially, swiftly, and effectively. Contact us: support@bydrvali.com

All website content, including but not limited to text, images, source codes, logos, icons, and photos, is the property of By Dr. Vali or its content providers. This content is protected by copyright, trademarks, database, and other intellectual property rights.

The website is for personal use only. Users may not exploit any content without written permission from the copyright owner. All rights reserved.

We are registered under the Data Protection Act 1998 and fully committed to protecting your privacy. All information collected about you will be used lawfully in accordance with the Data Protection Act. For details, please refer to our Privacy Policy.

Order status typically updates within one hour, though system availability may vary. We provide tracking numbers via email upon dispatch. We maintain transaction records in accordance with our Privacy Policy and implement comprehensive security measures for payment processing.

We partner with DHL as our primary courier service, though alternative local couriers may be used in certain circumstances. All shipments include tracking information. Product ownership transfers to you upon delivery to your nominated address.

These Terms are subject to change without notice. Continued use of our Website following any changes constitutes acceptance of the updated Terms. These Terms do not affect your statutory rights under UK consumer protection laws.

14.1 Program Membership

By joining the BDV Family Loyalty Program ("Program"), you agree to these terms and conditions of participation. Your membership indicates acceptance of these terms and any future modifications we may make. We reserve the right to update these terms at any time, with the latest version date displayed at the top of this page. Members must be at least 18 years old or of legal age in their jurisdiction.

14.2 Program Changes

We may, in our sole discretion, review, change, cancel, or modify any aspect of the Program and/or Program benefits without notice. Such changes will be immediately applicable, though existing earned benefits will not be affected by Program revisions.

14.3 Data Protection

Your participation in the Program is subject to our Privacy Policy. Personal data collected through the Program will be processed in accordance with our Privacy Policy and applicable data protection laws.

14.4 Referral Program

Members may participate in our referral program, subject to separate referral terms and conditions.

15.1 Subscription Terms

Subscribers receive regular deliveries based on selected frequency. Payment details are securely stored for recurring charges. Discounted pricing available for auto-replenishment orders. Minimum commitment of 3 replenishments required before cancellation. Loyalty points awarded for each successful replenishment order.

15.2 Subscription Management

You can manage your subscription through:

Your account dashboard

Order confirmation email links

Customer service contact

15.3 Cancellation Policy

Minimum 3 replenishments required before cancellation. Cancellation available after minimum commitment period. Changes to frequency allowed during subscription. Cancellation must be processed before next scheduled delivery.

15.4 Pricing and Payment

Discounted pricing applies to current retail prices. Prices subject to change. Payment processed automatically for each delivery. Secure payment information storage.

15.5 Returns and Refunds

Auto-replenishment orders are subject to our standard returns policy. See our returns section for complete details.

15.6 Contact Information

For questions about the Loyalty Program or Auto-replenishment Program: Email:support@bydrvali.com